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Efalia Portal
Document exchange portal
Digitize the relationship with your customers, suppliers, partners
Efalia Portal is a comprehensive solution to digitise communication, which is addressed to your third parties through an online form portal in order to streamline communication with your departments.
Offering Efalia Portal to your customers can not only solve real-life problems such as After-Sales Service, proximity and customer relationship management; it is also a major asset in terms of image and productivity.
Whether you are a private company, a public body (Management Centre, housing office) Efalia Portal meets the cross-functional or specific expectations of your users and customers, in SaaS or on-premise mode.
Multi-channel scanning
Handling of all customer communication channels (form, telephone, email, etc.).
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Multi-format
office documents (including Microsoft Office, LibreOffice), videos, photos, etc.
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For the customer
A single account for all requests, regardless of their nature (personalised quote, after-sales service, etc.). Real-time tracking of the processing of requests and communication with the departments in question. Event registration management. Access to personalised documents.
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Centralisation of customer requests. Back office for processing requests or transferring information about your business software (CRM, etc.). Digitised two-way communication with the customer.
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